About
First Data Corporate Sales are responsible for the ongoing management of a large, complex portfolio of major customers. Many of these customers are on multi-million dollar, multi-year contracts.
FDI had very limited visibility of these contracts and in many cases had none. This was resulting in significant revenue leakage, lost customers, and lost sales opportunities.
Complexity
Medium to high
The contract data had some quirks in it particularly around future revenue and escalation clauses
Services Delivered
- Take overall project instructions from VP Corporate Sales
- Standardise how contract details are recorded and the location of this information
- Reports and data analysis on base set of existing records
- Build reports for ongoing management
Outcomes for FDI Corporate
- Centralised contracts management
- Standardised approach to what is recorded and how this information is reported through the organisation
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