A centralised sales knowledgebase is different to a centralised customer database – in fact it’s an evolutionary change to the concept of having a central customer DB.
The answer to every single sales challenge we face already exists somewhere in our company. How do we go get it? How do we synthesize it? How do we improve it? How to we get it out to the field? How do we update it?
Sharing best practices should be a top rated priority.
SugarCRM provides controlled, centralised access to customer data and through the use of our patent-pending workflow technology your best sales habits and practices are embedded into the CRM and guide all sales staff to sales success.
Why is This Feature Important for CRM?
Having access to sales knowledge means your salespeople are able to interact with a prospect or customer in a moment when the prospect is open to interaction. It’s no longer good enough to tell a prospect or customer that ‘you’ll get back to them in a few days’
What is the SugarCRM Difference
- SugarCRM provides controlled, centralised access to customer data and through the use of our patent-pending workflow technology your best sales habits and practices are embedded into the CRM and guide all sales staff to sales success.
- Business Benefits
- Consistent information available to everyone who needs it
- Better collaboration among teams and throughout the organisation
- Take the cost and time out of creating collateral
- Deliver the right information and the right time for all opportunities
Product Features
- Create and modify an unlimited number of workflows to guide your team with a best practices approach.
- Add unlimited custom fields (free-form text, drop-down pick-lists, calculated fields, etc.) to just about every area of Salesnet
- Capture data into pre-defined or custom database fields
- Standardise the data being captured and stored in the database.